Maintenance of existing systems extends service life and reduces the probability of failure. Together with our customers, we develop customized service and maintenance strategies for automation, MES and IT/OT systems. Our specially trained employees receive introductions to the respective projects and are supported by a helpdesk system. Professional processing of service requests within agreed response times is our top priority.
Our Services
- Service and maintenance based on standardized service levels
- Development of a customized service strategy including service design
- Onboarding including service transition
- Go Live for continuous service operation as well as go-live support (Hypercare)
- Continuous service optimization
- On-call and remote/local service
- Cyclic maintenance: checking system status, backups and log data, and updates
- Organization incident management
Success Factors
- Reliable service team built individually, and depending on the service level
- Server-based helpdesk system including web access
- Automatic notification, time tracking and escalation