Our team ensures that all malfunctions are quickly remedied – or even better, avoided altogether through preventive maintenance. For that reason, we are happy to support you after the warranty expires – or right from the outset – with a service and maintenance contract to ensure that your processes run smoothly. Remotely or on-site, we offer the following standardized service levels:
Level 1:
Period covered: working day (Mon.-Fri.)
8:00 a.m. to 5 p.m.
Response time: next working day
Service call: by arrangement
Level 2:
Period covered: working day (Mon.-Fri.)
8:00 a.m. to 5 p.m.
Response time: within 4 hours
Service call: within 48 hours
Level 3:
Period covered: 24 hours
during working days (Mon.-Fri.)
Response time: within 4 hours
Service call: within 24 hours
Level 4:
Period covered: Daily (24/7)
Response time: within 4 hours
Service call: within 24 hours